In any organization, complexity in communication is a common headache. Communicating with the customers and prospects for sales, service and feedback depends entirely on the discretion and skills of the sales and the tele-calling team. There are chances of creating pitfalls for the business. If there is poor communication with the customer, he will just leave, closing your avenues for getting repeat business. When you are not communicating your exact offering to a prospect, it sets unrealistic expectations and results in loss of new business. If you are not getting proper feedback about your offering from your customers, then your product improvement is not going to happen.
NeoDove aims to solve the complexity in sales communications with its end-to-end tech-enabled business communication and reporting mobile-based application. It is designed as the sales engagement and tele-reach CRM for businesses to engage with customers, gain more leads and convert them effectively.
NeoDove, the Jaipur-based startup, was founded by Ankit Agrawal (ex-Cvent and CarDekho) and Arpit Khandelwal (IIT Bombay alumni, ex-OLA) in January 2020. They built this awesome platform after several trial runs.
Using this CRM, business owners can monitor, manage and analyze the outbound communication in real-time. This will help them to improve the company’s calling experience with customers. Artificial Intelligence is deployed for analyzing the calls. Businesses of all sizes could use NeoDove to engage with customers, convert more leads, nurture existing clients and grow revenue by investing time in what is crucial to maintaining a healthy sales pipeline. It is a win-win for companies, since they are able to keep track of their customer interactions and monitor their employee productivity at the same time.
“NeoDove’s products are designed to help SMBs engage customers across the entire digital ecosystem more intelligently and efficiently, by way of our identity-based data and predictive AI.”
– Arpit Khandelwal, Co-founder
Some of the platform’s features include:
- Automated and predictive dialing
- Integration with multiple platforms like Facebook Ads, Google Ads, WordPress, etc.
- Seamless customer interactions with telephony service integration
- Multichannel customer engagement like Whatsapp, SMS, etc.
- 360-degree lead management
- Team monitoring and productivity.
Industry experts recommend NeoDove for its ease of use, smooth UI and seamless integrations.
The startup helps educated women from tier 2 and tier 3 cities who are on a break in their career to get back to mainstream jobs and thus decreases the hiring cost for the SMBs using NeoDove’s platform.
The pandemic has made it necessary to introduce digitisation in every business function. NeoDove is coming up with a new product – NeoBiz, a free sales management app for micro, small and medium businesses spread across the tier 1, tier 2 and tier 3 cities. This sales app is designed to help business owners, entrepreneurs, freelancers, and agents to streamline their day-to-day sales management to drive business growth. Some of its features are – lead and customer management, multichannel customer engagement through WhatsApp, SMS, Phone and in-app messaging, personalized labels to classify customers, reminders, notes and scheduled messages. More features in the pipeline include team management, integrations with platforms like Facebook Ads, Just Dial, etc. and a multilingual user experience.
Through the NeoBiz app, NeoDove is aiming to address the sales growth needs of more than 60 million SMEs of India, spread across 700+ districts. The product is currently in its pre-launch phase and aims to go live by the end of June 2021.
The startup has recently raised $1.5 million seed funding led by India Quotient. The round also saw participation from angel investors like Sumit Agarwal, Founder, Vyapar App, and Ankit Garg, Founder, Wakefit.
“We plan to expand our operations further by investing aggressively in product development and business growth activities. This latest round of funding validates our work philosophy that affordability and quality can go together. With our customizable platform, companies can increase their Tele-Sales, pre-sales and post-sales (service, recovery, feedback etc.) productivity to the next level.”
– Ankit Agrawal, Co-founder
A latest NASSCOM Report indicates that SaaS in India is expected to register an impressive year-on-year growth of 35%. NeoDove has been one of the success stories of the Indian SaaS market.